Everyone is desperate for life to return ‘to normal’. This is particularly critical for business leaders and employers most seriously affected by the lockdown. I share that impatience!

But, let’s also remember what this ‘normal’ was for all of us: a tough, boom-and-bust rollercoaster of a decade that I’ve written…

I love it when a project comes out of the blue. The phone rings, someone has a fantastic idea for improving their business and wants us to be a part of it. Such a great moment.

That conversation usually runs in a certain direction — plans for the coming years…

Richard Chapman

Founder of a home-made branding and web design studio in west London.

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